CampusNet Move-In Bonanza (CMIB) Staff Orientation and Resources




 

What is CMIB?

CMIB is the event organized by the CampusNet staff to help new and returning students connect to the residence hall network. This event encompasses three work days. It begins on the first day of Freshmen move-in and ends on the first day of undergraduate move-in.

Click here to access your CMIB assignment information.

 

When is CMIB?

This year, the freshmen move-in has been spread across two days. As such, we will be on location in the residence halls for both days. Coordinators and Support Staff must be at the upstairs Frye conference room one hour prior to kick-off each day. First-level and second-level technicians must congregate at the upstairs Frye parking lot 30 minutes prior to kick-off each day. The uniform of the day will be the shirt we provide, shorts and sandals.

Dates and Times...
Date Time
Tue August 19th 10am-5pm
Wed August 20th 9am-3pm
Sat August 23rd 10am-4pm

Undergraduates are scheduled to start moving in on Saturday, August 23rd. During this day, our customers will be calling the Computing HelpDesk and we will be dispatching personnel to the residence halls using the CampusNet queue.

What are the team member responsibilities?

 

The Support Site Coordinator:

  • Manage the personnel and site call queue
  • Create new calls using Remedy
  • Assign staff to open calls
  • Monitor status of open calls
  • Escalate and close calls
  • Reset EID passwords
  • Stay in close communication with the other support sites via instant messenger

Level 1 Technician:

  • Check for an Ethernet cable and a proper physical connection
  • Verify and fix the TCP/IP settings for the wired connection
  • Install Microsoft and Apple system patches
  • Install JMU supported applications
  • Kick off spyware scans
  • Update your work log with any work performed
  • Monitor your work queue using Remedy
  • Initiate call escalations
  • No more than 20 minutes per call

Level 2 Technician:

  • Everything a first-level technician is responsible for doing
  • Advanced trouble-shooting methods
  • No more than one hour per call

Support Personnel:

  • Respond to the needs of the site coordinators
  • Organize and deliver food and drinks to the sites
  • Stay in close contact with the other support sites via instant messenger

Other Departments:

During each deployment day, other IT departments will be supporting the CMIB event. The Computing HelpDesk will be redirecting students to contact the support sites for assistance. Telecom will be repairing residence hall network connections. PC Services will be repairing damaged computer hardware. Security Engineering will be monitoring for any potential security risks. The Remedy Developer will be maintaining the stability and integrity of the Remedy system.

How are the teams deployed?

During Freshmen move-in, we will have a team in each housing area across campus.
The housing areas are as follows: The Bluestone team will be located in the lower level of Gifford Hall. On August 19th, new students are moving into Gifford Hall, Hoffman Hall and Spotswood Hall. On the following day, new students are moving into Ashby Hall, Wampler Hall and Wayland Hall.

The Hillside team will be located in the tv lounge of McGraw-Long Hall on the first day and will be located in the tv lounge of Hillside Hall the following day. On August 19th, new students are only moving into McGraw-Long Hall. On the following day, new students are moving into Bell Hall and Hillside Hall.

The Lakeside team will be located in the lobby of Zane Showker Hall. On August 19th, new students are moving into Eagle Hall, Shorts Hall, Cedar Hall, Magnolia Hall, Maple Hall and Willow Hall. On the following day, new students are moving into Eagle Hall, Shorts Hall, Oak Hall, Dogwood Hall, Spruce Hall and Poplar Hall.

The Skyline team will be located in the pavilion room of Potomac Hall. On August 19th, new students are only moving into Potomac Hall Wing A. On the following day, new students are moving into Potomac Hall Wing B and Chesapeake Hall Wing A.

The Support team will be located in the upstairs conference room of the Frye building.

The Village team will be located in the tv lounge of Chappalear Hall. On August 19th, new students are moving into Dingledine Hall, Frederikson Hall and Ikenberry Hall. On the following day, new students are moving into Hanson Hall, Garber Hall and Weaver Hall.

Pages: 2 3 4 5 Next>