COB 202


COB 202 Interpersonal Skills learning objectives


Upon completing COB 202, students have skills in the following areas.

  1. Team Management
    • Set goals and expectations in teams
    • Prepare a work plan
      • Delegate and divide responsibilities
    • Prepare, give and receive feedback to enhance individual and team performance
  2. Facilitation and Meeting Management
    • Prepare a meeting agenda
    • Facilitate a meeting
    • Prepare meeting minutes
  3. Conflict Management
    • Recognize, choose and apply appropriate conflict management strategies
  4. Oral and Written Communication
    • Prepare and deliver clear, concise and proofread business correspondence using standard business formats
      • Memo, e-mail, agenda, minutes, business letter
    • Create and deliver polished professional presentations utilizing appropriate elements of persuasion and information
  5. Negotiation
    • Prepare opening, desired and walk-away positions
    • Engage in one-on-one and team negotiations
  6. Professionalism
    • Prepare and deliver concise personal introductions (e.g. elevator speech)
    • Demonstrate appropriate dress consistent with a professional environment
    • Demonstrate appropriate conduct in a professional environment starting with the classroom (responsiveness, punctuality, courtesy, accountability, appropriateness, timeliness, respect)
      • Attend class regularly
      • Arrive on time
      • Adhere to deadlines
  7. Ethical Behavior
    • Use ethics tests to screen contemplated decisions or actions
  8. Diversity
    • Know that individuals can influence interpersonal relations and enhance their performance by valuing differences among people
Get Connected