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Educational Support Programs		Student Handbook
Facilities Management		Student Success
Mail Services		University and College Centers
Office of Affirmative Action		Events & Conferences
Office of Judicial Affairs		Facilities Services
Office of the Registrar		Student Organization Services
Ombudsperson		Clubs and Organizations
Orientation and First-Year Experience		Fraternity/Sorority Life (Greek Life)
Parking Services		University Program Board
Public Safety		Taylor Down Under
Police		University Information
Safety		University Health Center
Residence Life		University Recreation
Student Government Association		Withdrawal from the University

Educational Support Programs Overview

Wilson Hall, Room 215, MSC 1010
Phone: (540) 568-6597
Fax: (540) 568-6719

Educational Support Programs include First-Year Experience and Orientation, Community-Service Learning and Disability Services. First-year students are provided opportunities to be oriented to the university, make connections with peers and faculty, and become involved in exciting programs that integrate academic and social aspects of the first year experience. Orientation programs provide JMU students opportunities to welcome and support first year students by serving as orientation program assistants and first year orientation guides. Community-service programs allow students to learn and develop through active participation in thoughtfully organized community service. Students, faculty, staff and community agencies partner to help prepare students for lifelong community service and civic engagement. Alternative break programs are student led and developed service trips to locations in the United States and abroad. Most trips occur spring break week, but trips are offered during most academic breaks. America Reads and Community Work Study, part of the Federal Work Study financial aid program, place students in elementary schools to tutor in reading and in community service agencies that address a variety of community needs.
Disability Services provides support services and coordinates accommodations for all currently enrolled students with a documented disability. See “Disability Services” for more information.

Facilities Management

University Services Building, Room 207B, MSC 7001
Phone: (540) 568-6181
Fax: (540) 568-6026

Facilities Management is responsible for planning, acquiring, building, maintaining, managing and directing the capital assets of the university. Maintenance includes heating, cooling, integrated waste management, grounds cleaning and beautification. Routine maintenance and cleaning services for campus residential facilities are provided by Facilities Management through the Office of Residence Life. Facilities Management is also responsible for integrated pest management, utilities, The Edith J. Carrier Arboretum, transportation services for the university and the Locksmiths shop. Emergency services can be obtained by calling 568-6101 Monday-Friday, from 7:30 a.m. to 11:30 p.m. During nights, weekends, and holidays, please call Campus Police 568-6911.

Mail Services

Warren Hall, MSC 0001
Phone: (540) 568-6257
Web site: www.jmu.edu/postoffice

JMU Mail Services is a fully functional Post Office serving the entire JMU community. We also offer a wide variety of mailing supplies, UPS shipping service, fax service, on demand delivery and much more. There is a USPS stamp vending machine outside our office in Warren Hall and one in the Festival Building. There are USPS drop boxes, as well as JMU Mail Services drop boxes, located throughout the University for your convenience.
Student mail is delivered between 10:00 a.m. and 4:00 p.m. with deliveries from UPS, DHL, FedEx, etc. throughout the day. Packages too large for mailboxes are received into our computer system. Notification slips are put into student mailboxes and e-mails are sent to the student. Any outgoing mail received after 4:00 p.m. will be postmarked the following business day. All outgoing UPS packages are picked up Monday through Friday at 3:00 p.m.

Office of Affirmative Action

1017 Harrison St., Harrisonburg, VA , 22807, MSC 5802
Voice/TDD: (540) 568-6991
Fax: (540) 568-7992
Web site: http://www.jmu.edu/affirmact/

The Office of Affirmative Action promotes the practice of and adherence to the equal opportunity policies of James Madison University. Bringing diversity to JMU, the program assists in the identification and recruitment of qualified individuals who normally have been underrepresented in the university. It also sponsors workshops on various subjects such as sexual harassment, disabilities, affirmative action, etc. The Office of Affirmative Action also provides a place where individuals who feel that they have been subjected to harassment or discrimination due to race, color, national origin, religion, gender, age, veteran status, political affiliation or disability can file a complaint for an impartial resolution. Inquires may directed to the Office of Affirmative Action.

Office of Judicial Affairs

Fredrickson C101, MSC 2901
Phone: (540) 568-6218
Fax: (540) 568-2807
Web site: http://www.jmu.edu/judicial

The Office of Judicial Affairs is committed to promoting student learning, civic responsibility and, in partnership with others, developing the environment necessary for the university to best achieve its educational mission. For further information about the Office of Judicial Affairs, call or visit our Web site.

Office of the Registrar

Warren Hall, Room 504, MSC 3528
Phone: (540) 568-6281
Fax: (540) 568-3499
Web site: http://www.jmu.edu/registrar/

The Office of the Registrar is responsible for the following activities.

Add and drop registration procedures
Athletic certification
Class schedule preparation
Commencement activities
Degree audits
Diploma issuance
Enrollment verifications
Student records
Transfer credit evaluation
Transcript issuance

Registration Services is located in Warren Hall, Room 302. For information regarding veterans affairs and graduation, students should contact Student Record Services on the fifth floor of Warren Hall or call the Office of the Registrar at (540) 568-6281.

Ombudsperson

Huffman Hall, Section A, Room 101
Voice: (540) 568-2804
Fax: (540) 568-6280

The president of the university has empowered a member of the student affairs staff to serve as ombudsperson. The Ombudsperson is committed to providing students with impartial, independent and confidential support regarding university policy, procedure and regulations. Through collaboration with the student, the Ombudsperson

Facilitates the resolution of student issues and concerns
Provides direction to students on procedure and regulations
Provides confidential, impartial facilitation of communication

The current Ombudsperson is Dr. Jim McConnell , who can be reached at mcconnjw@jmu.edu.

Orientation and First-Year Experience

Wilson Hall, Room 215, MSC 1010
Voice: (540) 568-1787
Fax: (540) 568-6719
Web site: http://www.jmu.edu/orientation/

JMU provides a variety of exciting and interactive programs and services to support new students’ transition to the university. All freshmen entering in the fall semester attend a one-day orientation program in July, a five-day program in August and various programs during the fall and spring semesters. Transfer students entering in either semester attend separate orientation programs. For all new students entering in the spring semester, orientation activities are offered prior to the beginning of the semester. All orientation programs provide new students with academic advising, information about educational opportunities and insights on how to be a successful student. There are numerous opportunities to meet new people, learn about key academic resources, and get involved in campus and community activities. Specific programs in July and August are designed for parents and family members. To obtain more information about orientation and other opportunities for first-year students, call or visit our Web site.

Parking Services

Parking Deck, 381 Bluestone Drive, MSC 1301
Phone: (540) 568-3300
Web site: www.jmu.edu/parking/

All vehicles parked on property owned, operated or leased by James Madison University are required to display a valid JMU parking permit. For information regarding the university’s parking regulations refer to the Parking and Traffic Regulations Handbook. A copy of the handbook may be obtained free of charge upon request at the Parking Services office. Updated information can be obtained throughout the academic year by accessing our Web site. For additional questions and concerns contact Parking Services between 7:00 a.m. and 4:30 p.m. Monday through Friday.

Public Safety

Shenandoah Hall, MSC 6302
Phone: (540) 568-6913
Fax : (540) 568-7926
Web site: http://www.jmu.edu/pubsafety/index.shtml

The Office of Public Safety consists of law enforcement and safety services. The office supports and advances the educational purposes of the university through the provision of a safe and secure environment for learning, working and personal development.

Police

The university police are commissioned officers with comprehensive law enforcement powers. University police continually patrol JMU’s campus and facilities, providing full-service protection to the JMU campus community. The Campus Police Cadet Program carefully screens and trains students to aid the university police. Cadets are on duty from 7 p.m. until 2 a.m. each weeknight and until 3 a.m. on weekends. Cadets are responsible for patrolling the campus and securing academic and administrative buildings each evening. In addition, they provide escort services to students walking across campus. When cadets are off duty, university police officers escort students as needed.

Safety

The university safety engineer is responsible for conducting safety surveys and inspections; investigating fires, hazardous material spills and other dangerous conditions and providing environmental and workplace safety and health awareness training.

Residence Life

Huffman Hall, MSC 2401
Phone: (540) 568-6275
Fax : (540) 568-6280
Web site: http://web.jmu.edu/reslife/

The Office of Residence Life oversees multiple functions related to living and learning at James Madison University. Offices and programs within the department focus on student learning, student development, and successful transitions throughout the university experience. This department includes the First-Year Involvement Center (FYI), Residential Learning Programs, Housing Operations and Business Operations. FYI focuses on the development of first-year students by offering many services specifically targeted toward this group. Residential Learning Programs oversees the selection, training and supervision of residence hall staff, develops policies and procedures for hall operations, and administers the delivery of programs and services designed to promote student success. Housing Operations manages all university-sponsored housing facilities, including the administration of contracts and room assignments. Business Operations coordinates all maintenance and housekeeping services and manages residence hall summer projects. For more information, visit our Web site or call any of our offices below.

Business Operations	540.568.7576
Director’s Office	540.568.6275
FYI	540.568.3598
Housing Operations	540.568.4663
Residential Learning Programs	540.568.3501

Student Government Association

Taylor Hall, Room 203, JMU Box 3523
Phone: (540) 568-6376
Fax: (540) 568-6377
Web site: http://sga.jmu.edu/

Students, faculty and administration share the responsibility for governing JMU. They are represented on the University Council, on its commissions and on standing and special committees reporting to these bodies. The Student Government Association collectively represents the university student population. SGA promotes the welfare of students by providing the medium through which students can actively voice their concerns, and by serving as a liaison between the students, faculty and administration at JMU.

Student Handbook

Web site: http://www.jmu.edu/judicial/handbook.shtml

The student handbook contains a wealth of information about university policies and regulations, university facilities and student organizations. For the convenience of students, the student handbook can be accessed online at www.jmu.edu/judicial/handbook.shtml.

Student Success

MSC 1012
Phone: (540) 568-3787
Fax: (540) 568-8027
Web site: http://www.jmu.edu/stusuccess

Student Success is the name of JMU’s collaborative, campus-wide effort to coordinate programs and support services based on cohesive educational goals. Focusing on academic achievement, career development, planning, decision-making and leadership development. Student Success programs are designed to help students assume responsibility for learning so they can complete seamless transitions into, through and out of the university. The Student Success Learning Center (Wilson Hall) houses the Office of Student Success Programs, Academic Advising and Career Development, Educational Support Programs (Community Service-Learning, Disability Services, First Year Experience/Orientation), Written and Oral Communication Support, Science and Mathematics Learning Center, an Assessment Lab, The James Madison Center, University Information @ Wilson, and Supplemental Instruction. The Student Success Service Center (Warren Hall) houses Card Services, Financial Aid and Scholarships, Registration Services, Student Financial Services, University Information @ Warren and Warren Box Office along with several student center resources: Center for Multicultural/ International Student Services, Dining Services, Office of Sexual Assault Prevention and Women’s Resource Center, lounges and Post Office. The Student Success Welcome Center in Sonner Hall houses the Office of Admissions, On-Campus Recruiting, and University Information @ Sonner.

University and College Centers

Taylor Hall, Room 200, MSC 3501
Phone: (540) 568-3341
Fax: (540) 568-6444
Web site: http://www.jmu.edu/ucenter/

Through facilities, services, programs and resources, the James Madison University & College Centers department responds to the needs of the entire JMU community. The Centers provide experiential learning opportunities, which support the university’s mission of student learning and development. The University & College Centers department reflects a broad range of programs and services, which represent all members of the university community. The facilities serve as a community center for the campus. Physically, the University & College Centers are the gathering places for the campus, with meeting rooms, assembly spaces, lounges and support services available. Philosophically, they are places where ideas come to life, learning is put into practice and the various constituencies of the campus find common ground.
The University & College Centers department is comprised of the following units.

Events & Conferences

Taylor Hall, Room 233, MSC 3501
Phone: (540) 568-6330
Fax: (540) 568-6444
Web site: www.jmu.edu/ucenter/events/

Events & Conferences provides a comprehensive approach to the coordination of services necessary for campus events as well as coordination of scheduled meetings and conferences throughout the year.

Facilities Services

Taylor Hall, MSC 3501
Phone: (540) 568-6330

Five buildings house the programs and services which the University & College Centers provide for the JMU community. They are Grafton-Stovall Theatre, Warren, Taylor, and Phillips Halls, and College Center on the East Campus. In addition, the University Information central facility is located in Sonner Hall. The Facilities Services area addresses physical concerns in these spaces.

Student Organization Services

Taylor Hall, Room 211, MSC 3501
Phone: (540) 568-6613
Fax: (540) 568-6444
Web site: http://www.jmu.edu/ucenter/sos/

Student Organization Services houses Clubs & Organizations, Fraternity/Sorority Life, and the University Program Board and is located in Taylor Hall. SOS provides a wide range of educational, social and cultural events, as well as support services for all JMU student clubs and organizations. Student Organization Night at the beginning of each semester offers an opportunity for all students to meet members of clubs, learn about organizations and discover how to become involved with them.

Clubs and Organizations

Taylor Hall, Room 205A, MSC 3501
Phone: (540) 568-6613
Fax: (540) 568-6444
Web site: http://www.jmu.edu/ucenter/sos/

Clubs and Organizations provides services to the more than 260 recognized student organizations at JMU and provides information about recognized student organizations to the JMU community. Programs such as C.E.O.Workshop Series, fund raising workshops, Officer Transition Workshops and Brown Bag Lunches provide members, officers and advisers of student organizations with opportunities to educate themselves and improve their organizations. Students are invited to stop by and learn more about involvement opportunities at JMU. Student organizations offer students a leadership laboratory in which to apply their knowledge and skills.

Fraternity/Sorority Life (Greek Life)

Taylor Hall, Room 205A, MSC 3501
Phone: (540) 568-8157
Fax: (540) 568-2382
Web site: http://www.jmu.edu/ucenter/sos/fsl

The University and College Centers work with the fraternities and sororities to foster cooperation and communication among the chapters, the university and the community. The staff advises the Inter-Fraternity and Panhellenic Councils and also works with the individual chapters in promoting leadership, involvement and service. The University and College Centers are committed to the development and growth of the fraternity and sorority community by implementing programs and workshops to facilitate the many aspects of Fraternity/Sorority Life.

University Program Board

Taylor Hall, Room 203, MSC 3501
Phone: (540) 568-6217
Fax: (540) 568-3424
Web site: http://upb.jmu.edu

Campus entertainment is scheduled through the University Program Board, a student organization advised through the University and College Centers. Concerts, films, speakers, trips and numerous other activities designed to complement the educational mission of JMU are arranged by the UPB. The board also solicits collaborative programs with other student organizations, university departments and schools. Committees for which students may volunteer include film, club, musical events, global awareness and contemporary issues, tickets, technical services, publicity, public relations, financial management, internal student development and communications.

Taylor Down Under

Taylor Hall, Room 102, MSC 3511
Phone: (540) 568-7853
Web site: http://www.jmu.edu/ucenter/tdu/

Taylor Down Under, located on the ground floor of Taylor Hall, includes the office of Off-Campus Life and TDU Services, the Corner Pocket Game Room and TDU Coffee Bar and Bakery. The TDU lounge area was developed with the commuter student in mind but has become a popular hang out for all students. This area offers computers for student use, daily newspapers, television, evening entertainment on the TDU Stage, comfortable futons and tables and a University Information site.
University Information at Taylor, operated by student employees and managed by TDU Services, is one of four sites across campus for front line information about JMU and the Harrisonburg community. Off Campus Life is concerned with the needs and education of our commuter students who are preparing to live off campus. OCL offers regular office hours, a Web site, updated housing listings, educational programs and conflict resolution along with locker rentals and lunch refrigeration. Our award winning UDAP program (Utility Deposit Assistance Program) is coordinated through TDU.

University Information

Web site: http://www.jmu.edu/ucenter/uinfo/

University Information is a network of information sites located on campus to provide assistance with academics, on and off campus events, directions, area tourist sites and travel information, as well as general questions about daily life at JMU; such as who-to-go-to-for-what and what kiosks are available to check e-mail, surf the Web, and register for classes. Locations and phone numbers are below.

Welcome Center: Lobby of Sonner Hall – xUINFO; e-mail: jmu-info@jmu.edu
UI at Taylor: Taylor Hall, 1st floor – x87853
UI at College Center: College Center, 2nd floor – x82592
UI at UREC: Lobby of University Recreation – x88700

University Health Center

University Health Center, MSC 7901
Phone: (540) 568-6177
Fax: (540) 568-7803
Web site: http://www.jmu.edu/healthctr/

The University Health Center is committed to providing quality medical care and health education focused on helping students learn more about their personal health and wellness and treating acute illnesses and concerns. The center is staffed by the following personnel:

Physicians, nurse practitioners and registered nurses who administer health care in a confidential and professional manner
The Office of Sexual Assault Prevention and the Women’s Resource Center offers consultation, crisis intervention, programming and referral services. This office is located in Warren Campus Center, Room 404 or can be reached by calling (540) 568-2831.
Health and wellness educators, and a registered dietician who provide resources and information on health concerns, wellness issues and conduct programs of interest in the residence halls and for student organizations. They also administer the REACH (Reality Educators Advocating Campus Health) Peer Education Program. Topics include substance abuse, sexual health, general health, eating disorders and nutrition.
Clinical staff that participate in a multidisciplinary team for eating and exercise behaviors To be eligible for treatment, students must have a current, completed heath record on file at the University Health Center. Furthermore, the Code of Virginia requires that all full-time students provide documentation of their immunizations.

University Recreation

University Recreation Center, MSC 3901
Phone: (540) 568-8732
Fax: (540) 568-8701
Web site: http://www.jmu.edu/recreation/

University Recreation promotes and advances healthy lifestyles through participation opportunities, educational experiences and supportive services. Our qualified staff is committed to excellence and attentive to the developmental needs of our participants. In 1996, James Madison University opened its doors to a 140,700 square foot Recreation Center (UREC). All recreational programs are centralized in this multi-level complex (located near the JMU Convocation Center) to offer the JMU community a comprehensive menu of recreational and educational opportunities.
All six of our programming areas — Adventure, Aquatics and Safety, Fitness and Nutrition, Group Fitness and Wellness, Intramurals, and Sport Clubs offer activity and program sign-ups at the Program Registration desk, located by the Welcome Center. Our Equipment Center specializes in all adventure and recreation equipment check-out, as well as locker and towel service.
Our facility occupies three levels of recreation space.
Incorporated into our six programming areas, we are also offer both massage and yoga and are currently working on a low ropes course as part of our new TEAM Challenge program. UREC is also home to thirty one different sport clubs, as well as the Sport Club Executive Council. We also host a variety of special events throughout the academic year, such as our annual Homecoming 5K, Reach Out Climb event, and Biathlon event. For more information on our programs, facility, and special events please visit our Web site.

Withdrawal from the University

Huffman Hall, Section A, Room 101
Voice: (540) 568-2804
Fax: (540) 568-6280

The JMU Ombudsperson assists students who are considering withdrawing from the university after the first three weeks of the semester. The student and staff member discuss personal, financial and academic implications of withdrawal. The staff member can provide the student with the proper withdrawal request forms and assist in their completion. Page 30 contains detailed information about the specific withdrawal process.