Search JMU Web | Find JMU People | Site Index   
Card Services

Announcements

Staff

Mission Statement

Flex Account

Dining Dollars

JACARD Information

Meal Plan Information

Off-Campus Flex

Duke Card Information

Reader Information

Terms And Conditions

Dining Services

Copy Centers

E-Follet Bookstore

JMU Mail Services
  James Madison University

PUBLISHER:
Card Services
MSC 3532,
Harrisonburg, VA 22807
PHONE: (540) 568-6446


FOR INFORMATION CONTACT:
Becky Hinkle, Director Business Services

Privacy Statement
Last Modified: 5/9/2008
pcx.jpg

There are PCX's at the following locations:

Chic-fil-a
Door 4
Festival
Festival Coffee Bar
Lakeside
Market 1
PC Dukes
Taylor Down Under Coffee Bar

 

The PCX-5300 and the PCX-5400 are quick data capture point-of-sale terminals which administratively control any variety of standard meal/point plans, cash payments, a la carte programs, specials, promotions, and coupon plans. The PCX integrates hardware and software with your custom data files to meet the unique demands of each of your locations.

The differences between the 5300 and the 5400 are listed below:

PCX-5300
•Storage capacity for 300 items
•66 key mechanical keyboard with 30 fast sale keys or a 112 key membrane keyboard with 76 fast sale keys.

PCX-5400
•Storage capacity for 6000 items.
•96 key mechanical keyboard with 60 fast sale keys or a 144 key membrane keyboard with 108 fast sale keys

When a problem arises with your PCX try these steps to help solve your issues:

1. If your PCX is popping on and off-line and the problem is isolated to just one machine try powering down the unit and then powering it back on. This will not cause any problems with the machine and your sales information will not be lost.

2. Also if you have one unit that is being problematic (such as not coming on-line) Check the back of the unit. When you look at the back you will see several cords make sure all are securely connected. Also check to see if there is a light on the port where the network cord is connected to the unit.

3. If you are in the middle of transactions and your printer simply stops working for no apparent reason first check your printer to make sure that it is still powered on, then check to see if it has plenty of paper, next check to make sure the connection did not come loose. If the printer is fine, but the unit still will not print while in sales mode try pressing <7> then <SHIFT> then <STATUS> this will turn the printer back on in the unit if for some reason it was disabled.

4. If the monitor will not display anything, first try adjusting the brightness and contrast on the monitor itself it may have been changed at some point. If both setting are both at their brightest but you still cannot see anything check to make sure that it is connected to the back of the PCX in both the video port and the power port.

5. If you have a card that will not read try another one. If that card does not read try cleaning the read head with a cardKleen card. Most times when a reader simply stops working its due to dirt that has built up on the read head. By cleaning the read head you increase the dependability and the life your your reader.

The following is a list of possible messages that you might see on the screen of the PCX-5300 and PCX-5400. When the message pertains to an error a possible solution will be given on how to fix the error. Keep in mind when you see XX this stands for any number.

If the solutions below do not fix your problem or if you have questions please contact Card Services at 540-568-6446.

Reader Response Meaning of Response
1 ADD A KEY MENU TABLE This is an edit function found under 2 kKey menu table in program mode. It is available to a manager only. If you <SELECT> this function the program will prompt you for a KEY MENU Table name. The key menu table name is an 8 character filename used to identify when and where this file will be used. After you have named the Key table, press <ENTER>. You will be asked to "Press The Key To Be Assigned", and the program will expect you to identify each of the keys on your mechanical or membrane keyboard. If you do not wish to create key menu table, press: <EXIT>
1 ADD A TENDER SUBTYPE This is an edit function found under 4 Tender Table in Program Mode. It is available to a Manager only. If you <SELECT> this function the program will prompt you to "Select to Add". You will see the nameof a tender type already programmed. If you are at the begining it will read "CASH". If you press the down arrow, you will scroll through the tender types. When you see the name of the tpye of tender tjat you will to add, press: <SELECT>. The display will show the type of tender subtypes and will default to "N". When you see the type you want, type: <Y> and press <ENTER>. The display will prompt for the "Tender Subtype Name". Answer the remaining questions and press: <ENTER> after each one until you have identified all the types of tender you need. When you have finished, press: <EXIT> to leave this section (Don't forget to save all changes).
1 ADD ITEMS This is an edit function found under 1 Item Table in Program Mode. If you wish to add new items to the Item Table, press: <SELECT>. The display will then indicate the last item which has been added or modified. Press: <SELECT>. The display will ask you to "Enter Item No." Type the new item number and press: <ENTER> (remember to kepp "like products" in the same number range). Answer the remaining questions as they appear. Ifyou do not wish to add new items, press: <EXIT>.
1 ALL CLERKS REPORT This is found in Report Mode under 02 Daily Clerk Reports. The All Clerks Report will identify each clerks activities and the types of tender in the drawer. Press: <SELECT> if you want to generate the All Clerk's report. A manager may run reports in "Z" mode. A supervisor may run reports in "X" mode. If all clerks are not logged-out, the All Clerks Report will not "Z" and a message will appear at the bottom of the report indicating all Clerks are not logged-out. If you do not wish to print an All Clerks report, press the down arrow until you find the report that you want.
6 ALL PERIOD SALES REPORT This is found in Report Mode under 01 Period Sales Reports. It is a three part report containing totals and counters for three time periods. The time periods are identified by a manager in 5 PCX Setup Table in program mode. A manager may run reports in "Z" mode. A supervisor may run reports in "X" mode. If you do not wish to pull these reports, press the down arrow until you find the report that you want.
1 APRODUCT REPORT This report is found in Report Mode under 01 Period Sales Reports. It identifies the items sold since the last time this report was run in "Z" mode. All items will be identified by the meal period in which they were sold. A gross and a net sales figure will follow each item. If you do not wish to pull this report, press: <EXIT> until you are out of this section. If you do want this report, press: <SELECT>. The next message will ask you if you want to use "Z" mode? If you want to "Z" the totals, type: "Y" and press: <ENTER>.
3 ALLOW CLERK TO ACCESS OFFMODE

This is found under 5 PCX Setup Table in Program Mode under 09 Automatic Reports, Allow clerks to Access Off Mode. You may identify two clerks by their card nmber to access Off Mode. Tpye: <Y> and press <ENTER>. You will need to type an 8 digit number printed on the front of the clerk card. If you do not wish to allow clerks to access Off Mode press: <EXIT>
ALLOW ITEM TO BE DISCOUNTED? This is an edit function found under 1 Item Table in Program Mode. If you wish to apply a discount at the time of purchase, you must identify this item as a discountable product. The discount is applied only at the time purchase. If you wish to discount this item, type: <Y> and press: <ENTER>. If you do not wish to discount this item, type <N> and press: <ENTER>. Each item may be identified indiviually as discountable or not. If you do not wish to be in the item Table press: <EXIT> until you are out of this section.
ALLWAYS PRINT RECEIPT? This is and rdit function found under 5 PCX Setup Table in Progrma Mode under 08 Define Sales Mode. If you wish to print a receipt with every transaction, type: <Y> and press: <ENTER>. If you do not want a receipt with every transaction type: <N> anf press: <ENTER> Remember receipts and duplicate receipts are always available by pressing the "Feed Receipt Key". If you do not wish to be in the Setup Table press: <EXIT> until you are out of this section.
ARE YOU SURE? This is an edit function found in each of the programmable tables in Program Mode. You will see this prompt anytime you have requested to delete part of your current data. If you are not sure or do not wish to delete, type: <N> and press: <ENTER>. If you wush to delete, type: <Y> and press: <ENTER>.The requested section of the program will be deleted. If you have made an error, press:<CLEAR> and retype your answer. If you do not wish to be in program mode press: <EXIT>
ASK S/x FOR TAX OR DISCOUNT? This is found under 5 PCX Setup Table in Program Mode under 05 Define S/X Setup. This question determines how the Gold system and the PCX are to communicate for tax, discounts, and meal equivalency. If you do not wish to be in program mode, press: <EXIT> until you are out of this section.
Can't Format or Write Protected This is found in Program Mode and Report Mode. If you are attempting to format a Diskette, you may see this message if the disk is write protected.
Can't Open Journal File This message is found is Sales Mode. Contact Card Services
Card Read or Id No. This message appears when a clerk is attempting to log-in or log-out of Sales Mode You must Read a valid clerk card. If your card does not work you need to bring the card to Card Services for re-incoding.

 

Copyright Diebold 1994 - All rights reserved
Obtained fromPCX User Manual