There are LNX-5110's at the following locations:
A-2 Library Services
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Mrs. Greens
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The LNX-5110 is a quick capture reader for dining, retail, or student activity locations (such a the recycle mug flag). The reader is designed to interface with the Card Services system. Optimally the LNX-5110 operate on-line with the system, debiting or crediting accounts as the transactions occur. Should the readers lose communication with the system (meaning it goes off-line), they can continue to operate and collect transactions and write them to it's memory. Each LNX-5110 can hold up to 3000 off-line transactions. When communication is restored the transactions are automatically sent to the system for processing.
The following is a list of possible messages that you might see on the screen of the LNX-5110. When the message pertains to an error a possible solution will be given on how to fix the error. Keep in mind when you see XX this stands for any number.
If the solutions below do not fix your problem or if you have questions please contact Card Services at 540-568-6446.
| Operator Display | Condition | Solution |
| Display is Blank, reader is not responding. |
•Adjust the display's contrast. There is an adjustment knob on the back of the reader. •Type '0' and then press <ENTER>. This will add $0.00 to the current transaction. The reader will display the amount due. |
|
| -->> | Reader is on-line and ready to accept transactions. A clerk is logged in. | Continue ringing sales |
| <<-- | Reader is off-line, but ready to accept transactions. A clerk is logged in. |
•Continue ringing sales •When the reader returns on-line, the off-line transactions are automatically uploaded to the Card Services system. |
| 5 only | Deny the transaction | •Patron is not allowed to eat meals on the weekends |
| 5110 Main Menu
EXIT |
You are at the Main Menu. The clerk is logged out | If you ever see this screen hit enter. If you are in the main menu but do not see EXIT use the 8 (scroll up) or the 0 (scroll down) until you see exit and hit enter. Continue to do this until you have gotten back to the Clerk or Operations Card screen. |
| Activity Only! | The reader is configured as an Activity only reader. | If you feel this is in error please contact Card Services |
| Amount Too Large
Total 0.00 |
The amount entered is greater than 9999.99 |
Re-enter the correct amount. |
| Balance Low
[Meal/Point] Deduct: XX [Patron balance] |
Patron had enough funds to pay for the transaction. Patron balance is low based on the configuration of their point plan. | Not really a problem. You may want to tell the patron that their balance is low in case they want to add more funds to their card. |
| Can't REFUND Now | A refund can not be performed when items have been entered. | You must either complete the transaction that you are currently in or you must void the sale completely in order to do a refund. |
| Can't Void Line | Clerk is not allowed to void a line transaction. | To void the line you must swipe the Operations card first then select the void function that you wish to use. |
| Can't void Sale | Clerk is not allowed to void the sale. | To void the sale you must swipe the Operations card first then select the void function that you wish to use. |
| Check Printer | The DLX is trying to send information to the printer, but the printer has not responded. | If there is no printer with this unit the clerk has possible hit the print receipt button. To clear this hold shift and clear at the same time. You may need to do this a couple of time before it takes. Alternately if a printer is installed check to make sure the printer has paper, that it is turned on =, and that all covers are closed correctly. If all of the above do not work contact Card Services |
| Check Printout!
ENTER for Copy |
Check the report you just printer and make sure it is what you wanted. | If you need another copy of the report press <ENTER>. If not press <CLEAR> |
| Clerk Card or Operations Card | The Clerk is logged out | Read the clerk card to initiated the sales mode process |
| Consult office | Patron has a message waiting for them at the Card Services office | We do not use this feature |
| Deducted: XX.XX | Amount of points deducted from the patron's account | N/a |
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Denied
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The patron's balance is low | The patron does not have enough funds to pay for the current transaction. Ask patron to provide another method of payment. |
| Denied | The transaction was not permitted |
This can be due to:
|
| Due - XX.XX | Patron owes the amount due. Perhaps the meal equivalence amount was deducted from the transaction, but it did not cover the entire transaction |
•The patron still owes the amount due. Type the amount due and read the Patron's Card •The patron still owes the amount due. Perform a <CODE> Function, type the amount due and read the Patron's Card. |
| Illegal Card | The card is not of the right type. | •Try to read the card again
•If other cards work in this unit and the card is a valid JACard send the Patron to Card Services to have their card re-encoded •If every patron card that is read in this reader has the Illegal Card message then log out the current clerk and log back into sales mode with a different Clerk Card |
| Inquire | You pressed the <INQUIRE> Function |
•Read the patron's card to inquire the patron's balance. •Press <CLEAR> if you did not want to use this function |
| Invalid Activity | The activity number entered does not exist in the system. |
•Verify the activity number and enter it again •If you feel that this is in error please contact Card Services |
| Invalid code | The code number entered is not in the range of 0-15 | Enter proper code number |
| Limit Reached | Deny the Transaction | Patrons counter balance is zero. Transaction is denied |
| Lost Card | Deny the transaction | Card being used has been reported as lost. |
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Max Clerks
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A maximum of 8 clerks may log into a reader. If a 9th logs in this error will appear |
•Run the daily Z report, the proceed to log in this clerk •Use on of the 8 clerk cards that are already in use. |
| Mealbal: XX | The remaining balance on the patron meal plan | N/A |
| Meal Deduct: XX | The number of meals that have been deducted from the Patron's account | N/A |
| Message | Patron has a message in the office | We do not use this feature |
|
No Yes |
Activity participation response where a "NO" or "YES" is displayed depending on the activity status in the patron's account. | Deny or permit the transaction depending on your application. |
| No account | Deny the transaction | •Account number on the card does not match an account
number in the system.
•Patron does not have an account in the system •Patron is at the wrong location. The system search path only allows selected plans to be used at this location. |
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No Breakfast
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Deny transaction because the patrons plan is not valid during this meal period. | If you feel this is in error contact Card Services. |
| No Keyed Acct # | Clerk is not allowed to key in an account number to complete a sale. |
•Read the card instead
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| No Off Inquire | The reader is off-line and cannot communicate with the system to inquire the account balance. |
•Wait until the reader comes back on line. •Call Card Services to acquire the Patron's balance. |
| No offline Act | The reader is not setup to do off-line transactions. | If you feel this is in error please contact Card Services |
| No Weekends | Deny the Transaction | Patron is not allowed to eat meals on the weekends. |
| No Authorized | Deny the Transaction | •The patron may be using this card a a restricted location
•Patron account is not active •Plan is not valid •No meal in progress at this location •Attempting a "0" transaction |
| Not Valid | SACS transactions is not allowed. |
For this SACS activity, the patron does not have this privilege. |
| Operations Card | Reader Requires the Operations Card to be read | Read the Operations card to complete the function or press <CLEAR> to proceed without the function. |
| Permitted | SACS (Student Activity Control System) transaction is permitted` | |
| Pointbal: XX.XX | The remaining balance in the patron's point plan | N/A |
| Please Wait.. | The reader is printing a report | N/a |
| RAM DISK IS FULL
Please Upload |
The readers memory is full and cannot accept anymore transactions. |
•Use another reader to run and store the off-line transactions until communication is restored. •Take the reader to an on-line location and up load the transactions from there. |
| Response 2 | SACS message | Dependant upon location |
| Response 5 | SACS message | Dependant upon location |
| Response 6 | SACS message | Dependant upon location |
| Response 7 | SACS message | Dependant upon location |
| Response 8 | SACS message | Dependant upon location |
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Run Daily Z
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Appears when there is a daily Z report in the terminal that is from when the terminal was a different location. | Run the daily Z report to obtain the report for the other location. |
| Sum Too Large | The sum of the items is greater than 9999.99 | Remove an item to make the total lower |
| Too Many Items | More than 30 items have been entered. | Tender the first 30 items, then key-in the remaining items and complete the sale. |
| Unexpected input | The key-in sequence is incorrect. | Try the key-in again. |
| Uploading | Appears after being off-line | Off-line transactions are being sent to the system to be processed. This happens automatically is no other activity is being done on the terminal. Will continue to upload until all transaction have been sent or until the machine is logged out. |
| Verify | You pressed the <VERIFY> key |
•Read the patron card to verify the encoded account number and the Lost Card Code •Press <CLEAR> if you did not want to use this function. |
| Waiting.. | The reader is trying to communicate with the system. | Wait until finished. |
Copyright Diebold
1994 - All rights reserved
Obtained from LNX-5110User Manual