The new IT Service Portal will launch on June 16, offering improved access to IT services and flexible options for getting help at JMU.

Graduating students will lose access to their JMU account in the Fall. Read the details about how to prepare for this change!

Information Technology will replace the current IT Service Portal with a new website. Learn more about the pending changes coming this summer!

Information Technology has update all documentation regarding how to share files or folders to guests outside of the JMU environment.

A new help website will be launched as part of the process of replacing Cherwell with TeamDynamix. Learn what to expect and when the change will take place.

Information Technology will soon remove access to the JMU network on JMU-owned computers that have unsupported operating systems. Please check now if you will be affected!

The newest version of Windows 11 updates are coming. Find out when they are available and when they'll be enforced!

With changes coming to IT's ticketing system, as well as a new IT Service Catalog, we want your input with an upcoming feedback session!

Okta FastPass has arrived! Learn about the benefits, how to enroll, and important reminders about enrolling multiple devices in Okta.

With the holiday season, you may be thinking about a new smartphone. Read this important reminder about enrolling in Okta before replacing your phone!

Recent Windows security updates will require Yubikey users to set up a PIN number of your choice in order to authenticate logins.

Okta Verify will be installed on all JMU computers not in a computing lab on November 19th. Once complete, you can enroll your computer as another device to verify logins.

Okta FastPass will present users an optional and convenient way to authenticate logins for all JMU systems.

With Title II revisions of the American with Disabilities Act about to go into effect in February, IT would like to provide some helpful resources for all JMU users.

JMU employees are required to take a revised Security Awareness Training through KnowBe4 by December 19, 2025.

In October, Information Technology will host feedback sessions intended for employees to offer feedback on changes to the IT website, service catalog, and knowledge base. We want your feedback!

KnowBe4 will soon launch as JMU's new platform for Security Awareness Training. Learn more about this announcement, including how often it will be required.

Microsoft has recently made a few updates to the Microsoft 365 web interface, as well as introduced two new features to Teams.

This fall, Netskope Private Access will replace Microsoft DirectAccess. Learn more about the change and some of the benefits users will experience with this change.

Please read a special message from Robin Bryan, AVP for Information Technology and Chief Information Officer.

Team Dynamix will soon replace Cherwell, offering a more streamlined and modern way for JMU users to get self-help through the IT Service Portal.

JMU Information Technology would like to share information regarding how to make Okta even more streamlined for users, including a few tips, tricks, and a preview of Okta FastPass.

Learn more about the recent change to how to search for contacts at JMU, especially when logging in from the Campus Directory on the JMU website.

To keep compliance with Title II of the Americans with Disabilities Act, JMU has chosen to retire DoForms. Learn more about the change and what we recommend you use as a replacement tool.

A new chat and channel experience will soon launch on Microsoft Teams. Learn about what to expect and how to make this new experience work well for you.

In April, Information Technology engaged in an email security exercise to educate JMU about phishing scams. Learn about the results and how to protect yourself and the university.

With the Okta implementation in March, JMU changed the format of new eIDs and for those wishing to change their eID. Read more about the change and how it affects the university.

JMU's web-hosting service, EDUC, is being discontinued on December 23, 2025. Learn more about how to prepare for the end of service and what to do with your content.

Learn more about Microsoft's new voice isolation and facial recognition technologies, which will help enhance video and audio conferencing within Teams.

With recent updates to the Microsoft Teams application, Information Technology wants users to be aware of some common settings and features to take advantage of for a better user experience.

With the implementation of Okta, Information Technology recommends that you review current account grace periods, as well as a few coming changes.

Information Technology recently changed the inactivity timeout periods for the Okta Dashboard and Canvas to help reduce the number of required logins.

As you start settling in with Okta, we want to share information regarding the intended behavior of Okta and its differences from Duo.

With the recent announcement to migrate all eID folder contents to OneDrive, we have important updates on how to locate and move your content.

UPDATED! We know you're wondering what to expect in the days leading up to Okta go-live and immediately following. Here's a look at this critical period.

Information Technology will make the Windows 11 upgrade available beginning March 4th. Check out the schedule to see when your window opens!

JMU has received and executive order banning the installation and use of the DeepSeek AI tool on any state or university equipment.

As JMU moves more into the Microsoft 365 cloud space, users should become familiar with how to share files with internal users and external guests.

Recently, Dell made some changes to Premier, and in turn, the process that everyone at JMU uses to access the Dell Premier site will soon change.

Any JMU user with an eID folder on the N: drive should prepare to migrate their files to OneDrive by Summer 2025.

JMU IT asks that QuestionPro users review stored surveys/data and reduce storage consumption.

Attention faculty: this is the last semester of IT Test Scoring. Gradescope Bubble Sheet will replace Scantron forms after May 20th!

Due to an announcement by Ivanti, JMU’s Virtual Private Network service must be quickly transitioned to a new product called Palo Alto GlobalProtect. Ivanti Secure Access will be decommissioned on January 6, 2025.

As JMU leans more into our cloud storage spaces, Information Technology is promoting more responsible storage use by asking all users to clean up unused or unneeded files.

Information Technology recently released an updated University Data Storage Standard, as well as information regarding Microsoft's Sensitivity Labeling.

This update includes information about Test Scoring Center operations during Fall 2024 final exams as well as the future of the service.

Your old Duo hardware token will not work with Okta. Learn how to obtain a new hardware token, known as a Yubikey, for use with Okta.

As JMU prepares to enroll more users into Okta, Information Technology wants to address several common questions regarding Okta and Okta Verify.

Due to a recent Microsoft policy for educational customers, Information Technology is responding by implementing new storage limits for students, employees, and affiliates.

In a recent message to employees, the AVP for Information Technology announces some new features of Microsoft Copilot and outlines access and privacy of data stored within all Microsoft tools.

Some devices will be incompatible with Windows 11, and Information Technology requests that any incompatible machine be replaced by June 2025.

Information Technology has a few updates regarding a few Microsoft Office apps, including Microsoft Teams files and the Scheduling Poll.

Information Technology and JMU Libraries has important information regarding employee use of Microsoft’s generative Artificial Intelligence tool, Copilot.

Replacing Computing Alerts, StatusPage allows you to see the current status of several major JMU IT systems.

JMU users will be required to use one extra click to start a Duo push when accessing Microsoft 365 applications.

JMU users can now search hundreds of help articles written by the IT Help Desk in a new, user friendly interface.

Looking for a reliable way to schedule meetings without back-and-forth emails? Try using Outlook's new Scheduling Poll.

Okta Verify will soon replace Duo as our multifactor authenticator. Learn what Okta is, who it affects, and what you have to do to get ready.

Employees or affiliates who connect to the JMU network with Ethernet cables will soon see a new login page.

Information Technology encourages all employees to take time to review their technology use and consider moving files to the cloud.

Virginia law prohibits all JMU employees from using any application developed by ByteDance or Tencent on JMU devices or while connected to any state network.

Following the Spring 2024 term, Information Technology (IT) Lab Services will close two computer lab locations in Gabbin 203 and Moody 203.

JMU Information Technology is pleased to announce that Microsoft Copilot is available to the university community with Microsoft’s commercial data protections.

Starting March 19th, all JMU users can begin using New Teams. Starting April 1, 2024, all remaining users will automatically switch over.

Faculty and staff should submit any Technology Solution Requests for technology purchases no later than Friday, May 3rd.

The latest version of MacOS, Sonoma, is now available for installation on JMU Macs through the JMU Self Service application. JMU departments should purchase replacements for any computers built before 2019.

Microsoft has announced that Windows 10 will reach end of support on October 14, 2025. JMU departments should purchase replacements for any computers built before 2019.

Information Technology will soon be pushing out the New Teams Experience to all of JMU, which includes several key improvements to the current Microsoft Teams application.

Adobe Sign is JMU’s cloud-based, e-signature service that allows you to sign, send and track signature processes quickly and easily. Take advantage today!

Information Technology has recently removed a common gold banner that tagged on external emails.

The look of the VPN login process is changing on Jan 9th at 9AM to use the new Duo prompt.

JMU employees and affiliates recently received simulated "phishing" messages as part of a harmless exercise to train members of the community on phishing identification and risks from phishing.

Microsoft has made a few updates to the OneDrive web application that will help users stay more organized with file management. Take a look!

Demand for the Microsoft Teams Overview course through IT Training has increased over the past several months. Learn how your department can sign up for on-the-road training today!

Microsoft recently unveiled a new Teams experience. Read more to find out about the improved experience.

JMU Information Technology has discovered some incompatibilities with the recently released macOS Sonoma and certain JMU systems

In November 2023, JMU will update the look and feel of the Duo prompt used for Two Factor Authentication on all systems to the new Duo Universal Prompt.

With the previous notice about email scams, JMU users should also be on alert for potential scams through Microsoft Teams.

You can now use Work Location and Hours through Outlook on the web, which is an extension of the feature previously rolled out earlier this summer.

Information Technology has an update on the Chosen Name project for all employees.

A reminder on where data can be stored, as well as how to deal with AI tools with important data. Plus, how to request a tech review for new technology.

A new wave of phishing email scams have been seen across JMU accounts. Learn the tactics being used & how to protect yourself.

Microsoft now allows users to indicate whether they are in the office or remote each day.

Telecom introduces PCR 360, which will change the way telecom bills are accessed, among other new features.

A new email protection system has been implemented for all JMU email accounts. Read more about what you can expect to see.

In the final phase of the MyMadison Modernization upgrade, MyApprovals will go live in late July.

Beginning July 17, Outlook will send meeting attendees notifications for changes made to a meeting regardless of how close the meeting is.

Getting distracted by all the Teams and Outlook notifications? Try using Windows Focus Assist to help you when you need to focus.

New email threat protection will be noticeable when you hover over links in emails.

The Dukes Microsoft 365 migration is now complete. Please check the migration site for next steps.

Students, please take some time now to prep for graduation and/or summer with this technology to-do list!

Information Technology has implemented Chosen Name display across many campus systems at the direction of the Provost's Taskforce on Professional and Cultural Name Use.

Help JMU go paperless by converting those paper forms to electronic ones using Adobe Sign.

Year-end technology purchase requests must be submitted by May 15th.

Active users of Cisco Webex should prepare now to use Microsoft Teams and/or Zoom beginning June 1st.

You can now use the transcription feature in Microsoft Teams to transcribe your next meeting.

Easily find common times to meet with your colleagues using Microsoft FindTime.

IT will no longer approve access requests if the supervisor name does not match the name in HRMS.

Take advantage of all of the cloud storage options provided to all faculty, staff, and students at no additional cost.

Subscribe to the software update listserv to get the latest info on scheduled software changes.

Learn the timelines for account access when an employee leaves JMU or transfers departments.

Check out these brand new features for Microsoft Teams as we start 2023!

Take advantage of the state-of-the-art WiFi while enjoying various events at AUBC.

Take your unsecure paper files & convert them to digital files using OnBase.

The Modern look is coming soon to the Faculty & Advisor areas in MyMadison.

The rebrand will bring a new icon, a new look, and new features to the web and mobile apps.

Pulse Secure VPN is now Ivanti Secure Access Client.

Internet Explorer 11 will be disabled on JMU-managed Windows devices Oct. 25th.

Move the conversation from your Inbox into Teams with just a click of a button.

IT has the latest updates on the modernization of MyMadison.

JAMF Protect will soon be rolled out to protect JMU-owned Apple devices.

Learn how to embed links to Teams Chats & Calls in your email signature.

X Accounts: what you need to know and change in procedure.

Avoid being the next victim of a fraudulent email for fake job openings.

Have a successful academic year with this helpful tech checklist from the IT Department.

IT has created a checklist to help you get started and to have a successful semester with important computing items. Check them off today!

Have a tech-related issue? Try using the Knowledge Base through the IT Service Portal for hundreds of self-help solutions.

Gift card scams are becoming the go-to way to scam people out of their money. Learn the signs to avoid being the next one scammed.

Learn how the Spirion App is used to protect your computer from potential identity theft, including how to run your own scan. IT does not remotely scan computers.

Links to Zoom events/webinars will no longer populate in the confirmation page upon registration.

The IT Help Desk and IT Training have joined forces to create the IT Support Center.

Students graduating in the Spring or Summer need to take steps now to prepare for loss of access to JMU systems after graduation.

Here are some helpful tech tips for students as we head into summer

As you plan for summer, have a backup plan for authenticating your login using a Duo token or secondary mobile device

Graduating students, be aware that May and summer grads retain access to their Dukes email account and their eID account until October 1, when these accounts will be deleted.